CEO NEIL SCHOEMAN FAILS TO RESPOND TO E-MAIL SENT FOR VERY POOR SERVICE FROM VUMATEL

I app**** for a fibre line through Fibrehoods as they are the only service provider in our area. They have been bought over by Vumatel. From the beginning with Fibrehoods it has been a battle because you send and e-mail inquiring about getting fibre and you get an automated response that a consultant will phone you within 24 hours. I tried this 4 times and nobody ever got back to me. I eventually had the line installed on a Thursday and was told that the ISP would contact me on Friday to send a technician to installthe modem and set up the fibre line. From Friday morning until the following Monday morning I got shunted from pillar to post by the call center agents. They either do not answer the phone and after awhile it cuts off or if you are lucky and somebody answers the phone they listen to your problem and advise that they will have to investigate and get back to you. They take your name and number and you never hear from them again. I do not know how many hours I spent waiting for the call center to answer the phone and what my telephone bill will be as I have not recieved my bill as yet. I did contact head office and asked to speak to the technical director but they are "GODS" and you never get put through to them. I was put through to Grace who was absolutely outstanding and promised to be with me until the problem was resolved. Grace was true to her word and assisted me in getting the problem solved on the Wednesday evening. I sent an e-mail to the CEO, Neil Schoeman, on the 11 September 2017 and to date have not had an acknowledgement from him or a response. The installation cost is R 1710.00. In my e-mail to Neil Schoeman i did request that he review the installation cost but I have had no response from him. If the CEO cannot be bothered to reply to an e-mail sent to him you cannot expect the call center to respond any differently as the rot starts at the top. My advise to anybody wanting have fibre installed if there is another service provider then I recommend you investigate their options as Vumatel's service is a disgrace. I believe that even TELKOM is a better choice than Vumatel and if TELKOM was live in our area I would have cancelled Vumatel and signed up with TELKOM.