Can’t you just reboot the system?

I requested my fibre line to be activated in January. There is an existing CPE router, no installation required, just a order to be processed by the ISP to get the line activated. They advised that they are unable too because when trying on the VUMATEL portal, they receive an error stating: “There is an active service with another ISP. You may not place an order for this address.”

I followed up with the previous owner who confirmed that the line was cancelled 1 YEAR ago. There was also no other person residing at this premises after that time - and here’s the cherry on top - the ISP that I’ve signed up with is the same ISP that the previous owner was with!

Now maybe there was some slip up somewhere and for whatever reason the line was not deactivated a year ago. But I cannot understand how it’s possible that this cannot be resolved after a month!

I’m still getting the same story, and the ISP is unable to provide me with anything until this is sorted. I work from home, run a business from home and home-school my kids.

PLEASE CAN SOMEONE JUST RESET THE LINE SO THAT I CAN GET CONNECTED! You are literally throwing away money by not servicing a client willing to pay.