Cant get a line back up after 5 days

Line went down on Thursday. 30 minutes to get through to call center No feedback give after being told they will call me Friday Morning Told to wait 48 hours to fix. ref 28287 After 48 call call center back only to be told that they cant find my details. They do not work weekends so have to wait until Monday. Been trying to get feedback whole morning and no responses On Twitter they acknowledge but no feedback or ETA on when line will be back up. Still waiting for Supervisor or Technician to contact me