Cannot resolve poor internet download speed ticket

I've had poor download speed for 2 months now, less than 1mbps.

I called MWeb, I do the speed tests, I connect my laptop to LAN port on the router. I've repeated this dance for over 2 months.

MWeb assures me that they'll escalate the issue with Vumatel, so I've been getting ticket creation notifications almost every two weeks.

I then get a, "ticket has been successfully resolved" email, which turns out to be false because my download speed is still less than 1mbps. So naturally, I call Vumatel, because clearly, the issue has not been resolved!!! They tell me to call my ISP.

And guess what the ISP consultant is gonna do? Ask me to do the same speed tests again, and open another ticket with Vumatel.

Basically these two companies have me in an infinite loop where I keep bouncing between them at my expense.

A consultant at Vumatel spent sometime lecturing me on MWeb and Vumatel protocol today. I don't care who's supposed to do what, all I want is the internet speed I've paid for!

After being their client for over 2 years now, the very least they could do is take my problem seriously and see it through without me having to do the leg work.