Cancelation request.

I app**** for Vumatel with a consultant named Thato, he was supposed to call me to activate my account but instead a consultant named Elizabeth called me. I thought they were working together on this, but to my surprise, Thato was unhappy that I activated my account with someone else.

When Thato activated my account she asked if I was able to make payment, when I told her that I wasn't she said she'd assist me to make payment on her side.. She didn't even ask for my account number, just my pin and then she told me that the payment had gone through.

She then called me 5 minutes afterward to say that she had deducted someone else's account and she was asking if I could reimburse that client. I did not hesitate, I made payment. Then she told me that the installation would be done the next day (Thursday 28/04/22).

Indeed the installers came through, I wasn't home but my mom was. She was then told that I would get an SMS for my password. I still have not received the SMS till date. I spoke to Elizabeth and her supervisor but I'm just being passed from pillar to post with no response. Lastly she told me to contact SADV as they are my ISP. I asked her what that is because I didn't choose them as my ISP let alone was I given a chance to choose my own ISP.

I have tried to communicate with SADV and Vumatel about this but I'm not getting any response from them. All I want now is for cancelation and refund