Cancelation of line without instruction.

Hi O have been in contact with Webafrica for the last 5 days and the response was there is an issue with the Vuma line and they are escalating.

*Lesego K.*: Ref - ISP-***
Priority - Urgent
Kindly note that it takes 24 to 72 hours for a fault to be attended to and resolved Some faults are resolved remotely Should FNO "Fibre Network Operator" not be able to get this resolved remotely they will send a technician to your premises If you don't hear from The Fibre provider please follow up with us and give that ref number We sincerely apologize for the inconvenience caused.

*Haakeem B.*: Thank you for allowing us time to look into this matter for you .As per the tests run , it does indicate that the service is terminated on Vumatel's side,as an IP address is not being assigned to the service.I will need to transfer you to our provisioning team for further assistance on this matter .Please remain on the line

And there we go again ……. Pillar to post. 3 times in as many days and 5 consecutive days.

How do I fix this there is no resolution only this was sent to ISP that was sent to Vuma. How does this get fixed? Webafrica now recons that the line is halfway active….. how is this possible? I think you should go back and establish a call center where we can speak to a person.

“ Thank you so much for your patience, i have checked your order and i can confirm that all is in order on your order however I find it strange that your service is not activated .The delay could be due to the long weekend as Vuma is closed on a weekend as well as public holidays however i can assusre you that we have a senior agent working on your order with Vuma .I can see follow up was done by our senior memeber.What i am going to do is advise that you came through regarding the order so he can have this activation resolved for you as soon as possible,some sections show active but not the entire order as yet indicating there is progress and the activation is running but not what we want ,we want you active so we know you are connected ,i do want to sincerely apologize for the delay on the activation.I can assure you that we are working on it to have Vuma activate the line so we can have you connected .”

Thanks everything is sorted out now back to normal. Still not sure how it was decided to cancel the line and why it would take so long.