Can I go lower than a 1 star for bad service

Can I go lower than one star!

Previous Review: ---------------------------------------------------------------------------------------------------------------------- So this story begins on 31 January. My mother in Law looked for fiber and I remembered seeing Vumatel in our area. So I decided to have a look on their website what they offer and with what ISP they worked with. She lives in a complex with about 40 units and the recently discussed what fiber to use at a AGM meeting. After ordering my fiber from afrihost everything went downhill and crashed. 5 weeks passed with no one calling me. To make my long story short I will summarize in point form the hell I am in:

1. So I decided to call them (What a ***** up). Afrihost told me vumatel tried contacting me, I contacted vumatel and they said afrihost was lying. (1st of all I don't care about your blame games you are here to deliver a service, act professional please) 2. Contacted Afrihost again and they said I should call vumatel (Not sure why I should do the calling) to get an order number 3. Got an order number and an escalation number. 4. Called a few days later and they had my address wrong so they "ignored the escalation" - Word of Kuku the lady helping me. She said she will be calling me with an update ..... waiting.... 5. Called Vumatel a few days later and they could not give my a status update.

In total I was on the phone for 3 hours, sending me to different departments, I don't think your staff know there Job title at all.

Now you might be wondering why I mentioned how many units were in the complex. We have a complex meeting in a few days and be sure I will bring this up, We can use openserve you know, you are not the only company. So you are prepaired to lose 40 potential customer + the customers on Hello Peter and Facebook that will read this.

Not sure if that is a smart move.

So to make this clear and easy: - YOU HAVE 2 DAYS TO CONTACT ME WITH A DATE FOR INSTALLATION OR I WILL CANCEL MY ORDER WITH YOU, PUT THIS ON OUR COMPLEX GROUP, MY CHILDREN'S COMPLEX GROUP, MY FRIEND COMPLEX GROUP, ON FACEBOOK AND ON TWITTER.

I guarantee you you will lose more customers because of one STUPID indecent for your side.

I hope this get your attention! ---------------------------------------------------------------------------------------------------------------------- New Review: I have never heard of this, no jokes the worst customer service... They contacted me and made promises but nothing has been done, no one has contacted us to come and install the line.. i mean ***!!

So what I've done so far is tweeted about your bad service, posted it on facebook and I got a lot of shares and likes!! I have also suggested to the entire complex to use Openserve and they all noted the issues I am having. I told you I was going to do that and I still got bad service.