Can find out NOTHING about my fibre installation

Item: Vumatel
Rating: 1
Author: Carol C

I placed an order through iConnect (using Vumatel who installs through Britelink). I have been calling Vumatel every day for 2 weeks to find out where my order is. Some of the installation has been done...and now nothing. I am feeling the life-force ebb from me as I try and give these people my hard-earned money for fibre connection. Why is it it impossible to know where we are with this process?!

The order was placed on 5 October. Literally 6 weeks ago.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

21 Nov 2017, 17:41

Good day Carol,

Thanks for your time, as per our telephone conversation, I will send your details to our installation department and I will keep you updated on the progress.

Kind regards,

The VUMA Team

Vumatel's reply21 Nov 2017, 17:41

Official

Good day Carol,

Thanks for your time, as per our telephone conversation, I will send your details to our installation department and I will keep you updated on the progress.

Kind regards,

The VUMA Team

Carol C's updateReviewer Update

23 Nov 2017, 15:49

Thanks for trying to sort this out for me, it seems though that you are as powerless in this situation as I am :-(

Carol C's update23 Nov 2017, 15:49

Reviewer Update

Thanks for trying to sort this out for me, it seems though that you are as powerless in this situation as I am :-(

Carol C's updateReviewer Update

28 Nov 2017, 10:43

Thanks to Albertina this issue has been resolved. Thanks again Albertina, I sincerely appreciate your personal interest in ensuring the issue was resolved.

Carol C's update28 Nov 2017, 10:43

Reviewer Update

Thanks to Albertina this issue has been resolved. Thanks again Albertina, I sincerely appreciate your personal interest in ensuring the issue was resolved.