Call centre team cutting calls and no feedback on service to be rendered

i'm truly disgusted by the service from vumatel this is truly horrible. i've been waiting for well over a week for someone to contact me and schedule a date when they will come and install fibre into my unit. the infrastructure is already there all they need to do is install in my unit that's all. when you call the call centre their team they cut calls, or just put you on hold until you hang up. i even spoke to the team leader or manager Lerato and she transferred the call to another agent without saying anything as i was holding for her to assist me. it's truly a shame the bull**** that we need to deal with for service that we pay for sadly i've seen reviews here already about vumatel and i was hoping for a different experience and unfortunately they just another bull**** service provider that one has to be custom to SA. i'm not expecting anything if i could i could just cancel everything and just get my adsl line with Telkom and just leave this bull****. however as a trustee for the estate i will share my experience with all the units