call centre agents rude

<p>On the 18/08 I called Vuma to cancel an installation scheduled for the 19th. An hour later I received a call from Fatima saying there was no installation scheduled for me for the 19th and asked if I had received an email confirmation for the installation. I rep**** that I hadnt but that I had spoken to a Yusuf. I then asked if I could move the installation to the 22nd. She said that she would chat to Yusuf and get back to me - which she didnt. On the 22nd I called again to enquire about the installation and had to repeat the whole story again. Today I saw that I had a missed call from Vuma but no message was left so I called them and spoke to an Amina who logged into my profile and said that there was no notes on the system about any installation or issues with my installation and the last note on the system was for the 11th of August. Fatima phoned me back 10 minutes later and was so rude on the phone - she didnt even give me a chance to explain that I spoken to a Jared and arranged an installation for the 25th. I did nothing wrong - if your call centre agents do not update their systems after each call that can surely not be my fault. All this hassle for an installation - I shudder to think what the after sales service is like.</p>