*********** call center and agents

On 24 June 2024 i received a call from Hector Sibuye to confirm if my fibre line through Webafrica was active. Ihad explained to him that it wasnt and he then proceeded to end the call and send me a mail and said he would follow up and et back to me. On Friday 28 June i called in to follow up, my call was answered by an agent named Keenan, he was very *********** and kept asking for ref number and the more that i explained that Vumatel called me and did not provide me with a ref number the more *********** he became. So today 1 July i received mails and a call from Vumatel stating that my line is active but when i got home i found that this was not the case and that my internet service is still down, I called the call center at 18:09 and Keenan answered the phone again. He asked for my details and said i must hold while he checked the status of the line, he kept me on hold for about 7 minutes after which i cut the call and tried to call back but there was no answer.