TM
Therese M

1 reviews | Active since Mar 2011

09 Oct 2018, 13:30

Cable laying saga

Vumatel has installed Fibre lines in our neighbourhood. This was great and we were at first very excited as we would now be able to have decent internet.

What was not great is the following: Vumatel dug up our paving in two different places. When they were done laying the cables they then relayed the paving. The paving has started sagging in both areas and is becoming a problem. I have dealt with many people at Vumatel with regard to this issue. The staff are very reluctant to give there names or a reference number etc.

We need our paving fixed as this will surely drop the value of our house and it will cause more issues when paving drops even more with this being in our driveway and right in front of our house.

Vumatel please respond with solution to this issue and a date when this issue will be resolved

0
Replies (3)
Vumatel
Vumatel's reply09 Oct 2018, 20:01
Official

Good day

We apologise for any inconvenience caused and understand your frustration. We will follow up with the relevant team now so that they can investigate your query.

Kind Regards,

The VUMA Team

Best regards,

TM
Therese M's update10 Oct 2018, 13:04
Reviewer Update
Still no contact from the "relevant team"
TM
Therese M's update17 Oct 2018, 11:15
Reviewer Update
Still no further communication from Vumatel. Think I will need to take this to the next level