Bullsh*t service from Vumatel and Webafrica

On the Thursday 25/05, I logged a query as per *** that my internet suddenly went down. I was told of a turnaround time of 24-72hrs to get my query resolved, 6 days later I still do not have internet, yet my account is being billed. 2 days ago 2 Vumatel technicians came through, done tests and advised the that cabling needs to be replaced.

My ISP don't even have a direct number you can call as to speak to someone, they'll refer you to their Whatsapp helpline which barely gets responded to.

I've literally have to buy prepaid data everyday, eversince, as I need data as I work from home and need to be constantly online. This has been a really horrible experience and it has been such an inconvenience.

May I request to be compensated for the downtime I have experienced as I have lost revenues of income.