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David B

1 reviews | Active since Aug 2020

24 Nov 2021, 07:54

Broken Fibre

I would like to thank Webafrica and Vumatel for assisting me with my issue that occurred, although it took a bit of tome to log the ticket with webafrica, but they finally reached out to Vumatel and it was said they will get back within 48hrs, but they got back in the next 2hrs and a technician was despatched to my premises in (Ottery). The technician then accessed the issue and need the Supervisor to also have a look and make a decision, shortly after that the came to a conclusion the fibre broke and replaced the link from outside the property to the house. Link was up and running shortly after the install. My wife and I were happy customers. So thank you to the Vumatel team for their prompt and excellent service. Bless you and keep up the great work especially keep up the SLA and you will keep on winning.

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