Broke cable and no internet connection yet payment has been made.

Attached below is a folder with all communication information regarding my fibre line not working yet I paid, and am finding no joy in getting the matter sorted out. In December 2023, I literally gave Vumatel my money because its internet connection was not working- nothing was done about that. Time and time again when I experience a pronounced with Vumatel, I have to hold my breath until I am assisted!!!! Today is the third day of having paid for the reconnection because that was what was being stood on rather than the matter at hand of a hanging cable and no connection. It is always money first with Vumatel then the satisfaction of the customer comes afterward. I really believe that your services are very low and unsatisfactory compared to other companies. Vumatel does not even have a complaints emails address or direct contact number details. Unprofessional!!! Today is the fifth day of having made a payment and sixth day of having requested assistance but nothing still! I have to keep chatting to them on their stupid WhatsApp robot to which their responses are always slow yet quick to end the chat without being fully attended to. Why does Vumatel not have a direct complaints line with an actual number and email address rather than the stupid robot agents because they are *********** just like the actual company? Nxa!!!