Britelink the weak link

Vumatel installed fibre in complex mid year. I signed up with Tshepo from Vuma (who has been great and responsive) and with my ISP but still no unit installation done. Received one email from Simphiwe (britelink) with no introduction telling me he couldn't get hold of me and providing 2 installation timeslots. Note: I never received a missed call or a voicemail. I rep****, supplying my phone number and asking how long installation takes as I work all day and needed to make a plan to be home. Rude response received that I must pick a timeslot. I emailed back 3 times and never heard back from him. I then tried Vuma, call centre appalling - passed from pillar to post with no resolution. Note: no-one picks up on some of the pre-recorded options... Eventually resorted to emailing Tshepo back who informed me my order had now been put on hold. I am apparently now rescheduled for installation but still waiting for someone to make contact