BJvR
Benjamin Janse van Rensburg
1 reviews | Active since Feb 2015
03 Oct 2017, 13:22
Brightlink subcontractor bad service
Had to cancel my fiber request today. My area is unfortunately handled by vumatel with brightlink as a subcontractor. The installation request was done 12 September ,received a phone call on 2 October for installation 3 October 08:00am. Nobody shows up at my house. After several phone calls to them they reschedule for 15:00 same day but lets me know several hours later they can't make that either. As these guys have no competition they just don't care about the customer experience or bother.
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Benjamin Janse van Rensburg's updateReviewer Update
03 Oct 2017, 16:26Yes I know I canceled. Main reason the bad service I received from brightlink your subcontractor. Would have been a better response if you pretended to investigate the 'scheduling' problems with your chosen business partners. But you have the monopoly.
BJvR
Benjamin Janse van Rensburg's update03 Oct 2017, 16:26
Reviewer Update
Yes I know I canceled. Main reason the bad service I received from brightlink your subcontractor. Would have been a better response if you pretended to investigate the 'scheduling' problems with your chosen business partners. But you have the monopoly.