LT
Lesego T
1 reviews | Active since Sept 2024
01 Oct 2024, 17:25
Bribes at Vumatel
It’s been 3 weeks without connection. The technical team what’s to be bribed to come sort the issue out.
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Vumatel's replyOfficial
01 Oct 2024, 20:03Good evening, Lesego Tomo
Thank you for reaching out to us regarding the issue you have been experiencing.
Please accept our apologies for this inconvenience which you have unfortunately been exposed to. We understand your frustration and we wish that we had an alternative route to resolve the issue with your disconnection.
The community "forums" present in the Khayelitsha area have threatened our technicians, technical teams, maintenance, and installation partners as well as Vumatel management. We have been advised not to enter the area at all. We have been warned that anyone found in the area, associated directly and/or indirectly with Vumatel will not be safe. Although the threat is directed directly towards our staff, we cannot risk the health or safety of any end-user on our network. This is the primary reason we have stopped all work.
We are continually engaging with all relevant parties to find a way to resolve this impasse and resume services as soon as possible. We do not have any estimated time at which we are able to communicate currently.
We would suggest that you also contact your service provider on the possible way forward until this issue has been resolved.
Kind regards,
The Vuma Team
Thank you for reaching out to us regarding the issue you have been experiencing.
Please accept our apologies for this inconvenience which you have unfortunately been exposed to. We understand your frustration and we wish that we had an alternative route to resolve the issue with your disconnection.
The community "forums" present in the Khayelitsha area have threatened our technicians, technical teams, maintenance, and installation partners as well as Vumatel management. We have been advised not to enter the area at all. We have been warned that anyone found in the area, associated directly and/or indirectly with Vumatel will not be safe. Although the threat is directed directly towards our staff, we cannot risk the health or safety of any end-user on our network. This is the primary reason we have stopped all work.
We are continually engaging with all relevant parties to find a way to resolve this impasse and resume services as soon as possible. We do not have any estimated time at which we are able to communicate currently.
We would suggest that you also contact your service provider on the possible way forward until this issue has been resolved.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply01 Oct 2024, 20:03
Official
Good evening, Lesego Tomo
Thank you for reaching out to us regarding the issue you have been experiencing.
Please accept our apologies for this inconvenience which you have unfortunately been exposed to. We understand your frustration and we wish that we had an alternative route to resolve the issue with your disconnection.
The community "forums" present in the Khayelitsha area have threatened our technicians, technical teams, maintenance, and installation partners as well as Vumatel management. We have been advised not to enter the area at all. We have been warned that anyone found in the area, associated directly and/or indirectly with Vumatel will not be safe. Although the threat is directed directly towards our staff, we cannot risk the health or safety of any end-user on our network. This is the primary reason we have stopped all work.
We are continually engaging with all relevant parties to find a way to resolve this impasse and resume services as soon as possible. We do not have any estimated time at which we are able to communicate currently.
We would suggest that you also contact your service provider on the possible way forward until this issue has been resolved.
Kind regards,
The Vuma Team
Thank you for reaching out to us regarding the issue you have been experiencing.
Please accept our apologies for this inconvenience which you have unfortunately been exposed to. We understand your frustration and we wish that we had an alternative route to resolve the issue with your disconnection.
The community "forums" present in the Khayelitsha area have threatened our technicians, technical teams, maintenance, and installation partners as well as Vumatel management. We have been advised not to enter the area at all. We have been warned that anyone found in the area, associated directly and/or indirectly with Vumatel will not be safe. Although the threat is directed directly towards our staff, we cannot risk the health or safety of any end-user on our network. This is the primary reason we have stopped all work.
We are continually engaging with all relevant parties to find a way to resolve this impasse and resume services as soon as possible. We do not have any estimated time at which we are able to communicate currently.
We would suggest that you also contact your service provider on the possible way forward until this issue has been resolved.
Kind regards,
The Vuma Team
Best regards,