Bottom barrel customer service

After fibre box was installed I was told by installers it would take 24 hours for the line to be activated. When I called to enquire why that hasn't happened I was told "you're not the only customer". Vumatel does not answer WhatsApp messages to their helpline, they respond 3+ hours late and end the chat if you have not rep**** within 5 exact minutes sending nothing but a service rating scale. You can send messages the entire day and the only reply you get from these people is to rate their service as if one is received in the first place. Highly recommend any other ISP to this lot.