VK
Victor K
1 reviews | Active since Sept 2024
19 Sept 2024, 17:47
Blame game
Recieved a call from Gomolemo Mokwenao from Vumatel on the 14 Sept in regards to the incorrect address inked to my address on their side that he would like to rectify, after agreeing on a time and date for the correction. It was done out of time lines and I have been with out fiber since, today is Tursday 19 Sept 2024. Vumatel is blaming vodacom and vodacom vumatel and yet the customer is suffering.... tickets are closed without being resolved, calls and messages is not being answered ...
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Replies (1)Vumatel's replyOfficial
20 Sept 2024, 09:44Good day Victor
Thank you for contacting us. Please note that your query has been escalated to our external vendor because the serial number of your device is not pulling on the network
We have also requested the team to prioritise the ticket.
Regards
The Vuma Team
Thank you for contacting us. Please note that your query has been escalated to our external vendor because the serial number of your device is not pulling on the network
We have also requested the team to prioritise the ticket.
Regards
The Vuma Team
Vumatel's reply20 Sept 2024, 09:44
Official
Good day Victor
Thank you for contacting us. Please note that your query has been escalated to our external vendor because the serial number of your device is not pulling on the network
We have also requested the team to prioritise the ticket.
Regards
The Vuma Team
Thank you for contacting us. Please note that your query has been escalated to our external vendor because the serial number of your device is not pulling on the network
We have also requested the team to prioritise the ticket.
Regards
The Vuma Team
