1 reviews | Active since Feb 2023
Bizarre support and no internet for 3 days
3 days and no internet...
We were part of an area fault 3 days ago, which was resolved on the same day... Our house/connection was not resolved... I've been in constant communication with WebAfrica who have been troubleshooting the fault and escalating to Vumatel. Vumatel keep marking the case as resolved as they "fixed" the problem remotely. I have to continuously dispute this with WebAfrica, not getting any closer to a resolution. Call outs to my premises have been promised, but nothing has transpired, I communicate on the hour, every hour with WebAfrica, and even though some of their staff is amazingly proficient (Cameron S), the notion that they've escalated or disputed the matter, now their task is completed and no further action is needed, is abundantly clear. This is unacceptable and this matter needs to be addressed and resolved today!
Thanks for your action taken after the Hello Peter post, you dispatched engineers to site and replaced my ONT. Thank you.
Having said all of this, i still do not have internet access. WebAfrica says the fault is on Vumatel's side, Vumatel tells me is WebAfrica.
Here is sit in the middel with no income, and no internet now for 4 days...
Thanks for your action taken after the Hello Peter post, you dispatched engineers to site and replaced my ONT. Thank you.
Having said all of this, i still do not have internet access. WebAfrica says the fault is on Vumatel's side, Vumatel tells me is WebAfrica.
Here is sit in the middel with no income, and no internet now for 4 days...