BB
Basani B
1 reviews | Active since Jan 2016
08 Apr 2024, 08:50
Big **** and poor service
This company is a **** , last month I made payment and then asked the agent why and I was told that the payment was not reflect on the system and reflecting this is what I was told *Yolanda K.*: Thank you, billing in not in so the best I can do at this moment is request a follow up from VumaTel, because this payment is still not reflecting on our end and VumaTel will only refund it if it does The same thing happened again and they have not refunded me the last payment and now the same thing happened this month and they don't want to refund me or activate my services and they don't want to refund me
Helpful (0)
Replies (2)0
Replies (2)BB
Basani B's updateReviewer Update
18 Apr 2024, 20:00Vuma and Webafrica they are lairs and they don't not take customers seriously , i have logged numerous cases and complaints but they don't take my case serious , 2 payments made and no refund or even allocate the payment so I get services. I am following up everyday and they have escalated my request but no action for 2 months . The service is very bad and very *********** they. How does it take a month to action or allocate fund and I have provide proof that payment went through but no action . The service is bad and I just want my money back
BB
Basani B's update18 Apr 2024, 20:00
Reviewer Update
Vuma and Webafrica they are lairs and they don't not take customers seriously , i have logged numerous cases and complaints but they don't take my case serious , 2 payments made and no refund or even allocate the payment so I get services. I am following up everyday and they have escalated my request but no action for 2 months . The service is very bad and very *********** they. How does it take a month to action or allocate fund and I have provide proof that payment went through but no action . The service is bad and I just want my money back
BB
Basani B's updateReviewer Update
30 Apr 2024, 11:49 Today marks a full 2 months Vuma has not responded or even tried to resolve my issue and no refund and instead they am asked to wait for someone to allocate fund my funds 08 Apr 2024 at 08:50Big **** and poor serviceThis company is a **** , last month I made payment and then asked the agent why and I was told that the payment was not reflect on the system and reflecting this is what I was told
*Yolanda K.*: Thank you, billing in not in so the best I can do at this moment is request a follow up from VumaTel, because this payment is still not reflecting on our end and VumaTel will only refund it if it does
The same thing happened again and they have not refunded me the last payment and now the same thing happened this month and they don't want to refund me or activate my services and they don't want to refund me Unhappy customer
Reply (4)
Vumatel’s reply08 Apr 2024 at 10:57Good morning, Basani Baloyi
We trust that you are well,
please be advised that our team has experiencing payment issues, our team is actively working on the above issue we do apologise for the inconvenience caused.
Kind regards,
The Vuma Team
Basani’s reply08 Apr 2024 at 11:25I work from home and data is important and at the moment i was paid a full service but its been 9 days without a service. Your agents are not helpfulVumatel’s reply08 Apr 2024 at 11:36Good morning, Basani Baloyi
We sincerely apologise for the inconvenience caused, our team is working on this issue.
Thank you for your patience during this time.
Kind regards,
The Vuma TeamBasani’s reply18 Apr 2024 at 20:00Vuma and Webafrica they are lairs and they don't not take customers seriously , i have logged numerous cases and complaints but they don't take my case serious , 2 payments made and no refund or even allocate the payment so I get services. I am following up everyday and they have escalated my request but no action for 2 months . The service is very bad and very *********** they. How does it take a month to action or allocate fund and I have provide proof that payment went through but no action . The service is bad and I just want my money back Add your reply
*Yolanda K.*: Thank you, billing in not in so the best I can do at this moment is request a follow up from VumaTel, because this payment is still not reflecting on our end and VumaTel will only refund it if it does
The same thing happened again and they have not refunded me the last payment and now the same thing happened this month and they don't want to refund me or activate my services and they don't want to refund me Unhappy customer
Reply (4)
Vumatel’s reply08 Apr 2024 at 10:57Good morning, Basani Baloyi
We trust that you are well,
please be advised that our team has experiencing payment issues, our team is actively working on the above issue we do apologise for the inconvenience caused.
Kind regards,
The Vuma Team
Basani’s reply08 Apr 2024 at 11:25I work from home and data is important and at the moment i was paid a full service but its been 9 days without a service. Your agents are not helpfulVumatel’s reply08 Apr 2024 at 11:36Good morning, Basani Baloyi
We sincerely apologise for the inconvenience caused, our team is working on this issue.
Thank you for your patience during this time.
Kind regards,
The Vuma TeamBasani’s reply18 Apr 2024 at 20:00Vuma and Webafrica they are lairs and they don't not take customers seriously , i have logged numerous cases and complaints but they don't take my case serious , 2 payments made and no refund or even allocate the payment so I get services. I am following up everyday and they have escalated my request but no action for 2 months . The service is very bad and very *********** they. How does it take a month to action or allocate fund and I have provide proof that payment went through but no action . The service is bad and I just want my money back Add your reply
BB
Basani B's update30 Apr 2024, 11:49
Reviewer Update
Today marks a full 2 months Vuma has not responded or even tried to resolve my issue and no refund and instead they am asked to wait for someone to allocate fund my funds 08 Apr 2024 at 08:50Big **** and poor serviceThis company is a **** , last month I made payment and then asked the agent why and I was told that the payment was not reflect on the system and reflecting this is what I was told
*Yolanda K.*: Thank you, billing in not in so the best I can do at this moment is request a follow up from VumaTel, because this payment is still not reflecting on our end and VumaTel will only refund it if it does
The same thing happened again and they have not refunded me the last payment and now the same thing happened this month and they don't want to refund me or activate my services and they don't want to refund me Unhappy customer
Reply (4)
Vumatel’s reply08 Apr 2024 at 10:57Good morning, Basani Baloyi
We trust that you are well,
please be advised that our team has experiencing payment issues, our team is actively working on the above issue we do apologise for the inconvenience caused.
Kind regards,
The Vuma Team
Basani’s reply08 Apr 2024 at 11:25I work from home and data is important and at the moment i was paid a full service but its been 9 days without a service. Your agents are not helpfulVumatel’s reply08 Apr 2024 at 11:36Good morning, Basani Baloyi
We sincerely apologise for the inconvenience caused, our team is working on this issue.
Thank you for your patience during this time.
Kind regards,
The Vuma TeamBasani’s reply18 Apr 2024 at 20:00Vuma and Webafrica they are lairs and they don't not take customers seriously , i have logged numerous cases and complaints but they don't take my case serious , 2 payments made and no refund or even allocate the payment so I get services. I am following up everyday and they have escalated my request but no action for 2 months . The service is very bad and very *********** they. How does it take a month to action or allocate fund and I have provide proof that payment went through but no action . The service is bad and I just want my money back Add your reply
*Yolanda K.*: Thank you, billing in not in so the best I can do at this moment is request a follow up from VumaTel, because this payment is still not reflecting on our end and VumaTel will only refund it if it does
The same thing happened again and they have not refunded me the last payment and now the same thing happened this month and they don't want to refund me or activate my services and they don't want to refund me Unhappy customer
Reply (4)
Vumatel’s reply08 Apr 2024 at 10:57Good morning, Basani Baloyi
We trust that you are well,
please be advised that our team has experiencing payment issues, our team is actively working on the above issue we do apologise for the inconvenience caused.
Kind regards,
The Vuma Team
Basani’s reply08 Apr 2024 at 11:25I work from home and data is important and at the moment i was paid a full service but its been 9 days without a service. Your agents are not helpfulVumatel’s reply08 Apr 2024 at 11:36Good morning, Basani Baloyi
We sincerely apologise for the inconvenience caused, our team is working on this issue.
Thank you for your patience during this time.
Kind regards,
The Vuma TeamBasani’s reply18 Apr 2024 at 20:00Vuma and Webafrica they are lairs and they don't not take customers seriously , i have logged numerous cases and complaints but they don't take my case serious , 2 payments made and no refund or even allocate the payment so I get services. I am following up everyday and they have escalated my request but no action for 2 months . The service is very bad and very *********** they. How does it take a month to action or allocate fund and I have provide proof that payment went through but no action . The service is bad and I just want my money back Add your reply