BEYOND PATHETIC SERVICE

Our internet went down on Wednesday 11 October and was reported to our ISP (Level-7). At 11:00 I was sent a reference number. Today, 12 October, a technician called to say that his was on his way and wanted to confirm our address which I did. Then a few minutes later, another call to say that our address (suburb) is wrong followed by a SMS stating that the ticket was closed. I called Level-7 to find out that our address on their system is correct, but NOT on Vumatel's system. Wrong suburb!! So NO technician. 30+ hours later and still no internet. In fact, a few of my neighbours are exactly in the same boat with NO FIBRE. ALL VUMATEL clients since there is no Open Serve in our neighbourhood. To hell with your 24-72 hours to resolve faults !!! That would have worked PRE-Covid 19, but that's all gone now and more people are working from home or forced to have their own businesses running from home to survive. Precisely what we are trying to doing now. Vumatel staff don't have to worry about generating income as they get paid a salary every month. So why would they bother if your internet is off ?? A new call was logged again this morning.