Beyond livid with the service i received

I joined vuma through one of their isp. In December i was told they cant find my address and they wont be able to offer me the service even though I have their Vuma pole behind my house which is connected to my back opposite neigbors. I was then told a call is logged for my address to be cleared. Took months. Eventually gave up on Vuma. A day before yesterday i receive an email that an order has been raised. I became happy. That finally I will be connected to this pole thats behind my yard. Yesterday i receive an email stating i need to pay so i can proceed to installation phase/stage. On the same email there is a link. I logged in and my address was correct on the account. I followed that link and made the payment. Did the confirmation of payment not come back calling me Lerato while everything is registered under my husbands details Thabo. Hayibo. And confirming my address as a completely incorrect address. I called the isp mweb. Called vuma. No joy. Payment made around 8am. I get called by installers arranging installation date and time. They still had incorrect address. Called vuma and mweb and only after 3pm im told my address is not covered. I mean- guys why on earth did you say i should pay? And my refund will be processed in 15 days. This gets worser and worser. Thabo Raselepe ***