RB
Ruan B

1 reviews | Active since Apr 2013

30 Aug 2016, 10:05

BEWARED AGAINST POOR UNACCEPTABLE SERVICE FORM VUMATEL!!!!

<p>Vumatel recently started installing fibre in our area and did a poor job by installing the access box of my neigbours on my property. </p> <p> </p> <p>The box was literally installed in the middle the trees roots (no thought was app****) and has now caused me endless problems with the root system of the tree displacing the box and being an eye sore.</p> <p> </p> <p>After almost two months of chasing up with Vumatel I have not had any success and their excuses are endless - they are not prepared to rectify this poor install error.</p> <p> </p> <p>The company has exceptional poor PR management and they don't even have a complaints department.....BEWARED AGAINST POOR UNACCEPTABLE SERVICE FORM VUMATEL!!!!</p> <p> </p>

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Replies (1)
Vumatel
Vumatel's reply10 Nov 2016, 10:30
Official

Good day Ruan,

We apologise for the inconvenience caused and the experience you had with us. Please can you kindly email us your address & contact details to *** so that we can notify the correct teams to investigate and resolve the issue as soon as possible.

Kind Regards

The VUMA Team