Beware of Vumatel and Vodacom

Currently without WiFi since the 9th of February. Logged so many calls. No one has been sent out to assess the situation. Everyday when I phone they ask the same questions “what colours do you see on the box? Which port is the cable in?” Agents keeping saying they’ll call back which they never do. Been without WiFi for almost a month with no proper solution or even help!! It’s so frustrating having to go back and forth!