Beware fibre from Vumatel

<p>I have had fibre from Cool Ideas (service provider) and Vumatel (fibre installation) for two weeks. My Internet went down on Friday evening 2 December 2016 and I reported the fault to Cool Ideas first thing Saturday 3 December. They established that it was a line problem from Vumatel and logged a service call. Having heard nothing, I sent a separate e-mail on Sunday 4 Deecmeber, also logging the fault. On Monday morning 5 December still no action, I phoned and obtained a reference number and was promised that the problem would be attended to that day. Phoning later the day, Vumatel could give me no feedback on progress. Phoning on Tuesday morning 6 December I was told that the problem would be attended to that day. I asked for feedback and then sent a separate e-mail stating that the very least I expected was feedback on what they are doing. It is now past 18h00 on Tuesday 6 December. Nothing has happened and four full days have passed. Vumatel clearly ignored the fault logging via e-mail during the weekend and since then has done nothing to fix the problem. Worse, they hhave not given any feedback whatsoever. I fully expect to be told tomorrow morning that the problem will be attended to that day. This is a company who could not care less about their customers and is very badly managed - their procedures (and/or personnel) to fix faults are clearly deficient and they definitely do not have any process in place to give any feedback on anything. I was far better off with ADSL and Telkom. Think twice before getting fibre supported by Vumatel.</p>