Best service I have ever received, by far.

This is the first time I am writing a positive review and it took something absolutely amazing to get me to write my first positive review.

My fibre line was bitten off by my dog today and yes, the line should have been installed better but they more than made up for it by the events that followed. I phoned them around 2pm, getting the normal feedback that it will take 72 hours and up to 5 days, so knowing the normal service levels I expected to be down for 1-2 weeks.

I was totally amazed and shocked when a Vumatel technician knocked on my door at 6.30pm to look at the problem. He saw it was a problem where they would have to reinstall the line but then went above and beyond and looked at ways of getting me temporarily connected and an hour later my line was back on! Normally the technician would not go this far and just schedule the installation team to reinstall the line.

I have NEVER experienced this level of service from a service provider in South Africa and will not hesitate to recommend Vumatel to anyone looking to get fibre. Unfortunately sometimes the service providers you use on top of the Vumatel infrastructure might have issues but at least you have peace of mind to know that the core infrastructure is stable and managed by a company like Vumatel.