Below zero service!!

I really wish there was another fibre installer we could use because Vuma is by far the worst company I've encountered. It's been MONTHS since I ordered our fiber installation. After a month of emailing and calling, a very bored call centre agent contacts us to say we're ready to have our installation. Telkom has already delivered the modem but we are STILL waiting for the installation. Now we're told (without notice!!!!) that the account has been suspended. A call center agent named Thabang was meant to call us back to set up an appointment, and again, we're waiting! If it were possible to give you a below zero rating, I would.