LM
Lerato M
1 reviews | Active since Mar 2019
13 Jan 2025, 10:34
BEING IGONRED AND NOT FIXING MY ISSUE, DAY LIGHT *******
Vumatel doesn't care about their customers. I have been complaining about the same issue since September, with no resolution, cant get hold of them, complained here last week, still no assistance, I really wouldn't recommend vumatel to anyone. I have been ignored over and over again, I PAY EVERY MONTH WITHOUT FAIL, FOR FIBRE THAT DOESNT WORK AND KEEPS DIPPING EVERY MINUTES, I HAVE REQUESTED FOR A RE-INSTALLATION OF THE LINE, BUT NOTHING IS BEING DONE, THEY KEEP SENDING TECHNICIANS, THE CHECKS THE SAME THING OVER AND OVER, YET NOTHING IS BEING DONE,,, I FEEL ******...
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
13 Jan 2025, 14:25Good day Lerato M.
Thank you for getting in touch.
We have an outage in the your area. Repairs are in progress. Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have an outage in the your area. Repairs are in progress. Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
Vumatel's reply13 Jan 2025, 14:25
Official
Good day Lerato M.
Thank you for getting in touch.
We have an outage in the your area. Repairs are in progress. Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have an outage in the your area. Repairs are in progress. Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
LM
Lerato M's updateReviewer Update
13 Jan 2025, 14:51this is not about the outage, its about my wifi dipping every now and again since september, all day everyday.
LM
Lerato M's update13 Jan 2025, 14:51
Reviewer Update
this is not about the outage, its about my wifi dipping every now and again since september, all day everyday.
Vumatel's replyOfficial
14 Jan 2025, 13:17Thank you for your response.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the responsible party addresses the problem, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the responsible party addresses the problem, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Vumatel's reply14 Jan 2025, 13:17
Official
Thank you for your response.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the responsible party addresses the problem, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the responsible party addresses the problem, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team