1 reviews | Active since May 2016

09 Nov 2017, 12:29

Before you consider Vomitel, read this...

Take 2 minutes of your time and see for yourself. Vumatel reviews speaks volumes of the service you can expect from them. Trust me, you will find positive reviews very few and far between. Not difficult to see why. An internet solution should have great customer service. Vumatel apparently has none... For some reason it feels like Vumatel is trying hard to get negative reviews and they are obviously doing a great job at this... My first interaction with them was requesting instructions on how to apply and availability in my area. I NEVER received a reply. Why take the hassle to reply to potential clients?

Eventually I app**** directly through my ISP. After a fairly short wait, I received my installation almost 5 days ago. I now have the infrastructure but the line has not been activated at Vumatel. I have been in touch with my ISP multiple times to try and get a connection. They have said there is nothing they can do because the line has to be configured and activated at Vumatel. I phoned Vumatel and a lady said she will log a ticket and I have to wait around 48 hours. Why do I have to log a ticket in the first place... Anyway, line is still not activated as we speak. I will revise my review accordingly once my line is eventually active.

Thanks for the free installation. I already want to cancel and I have not even started yet... I wish I took the time to read some reviews before I signed up. You guys are setting up for failure... As a fairly unknown brand, you should take care of your reputation.

How can it take this long to activate the line? Surely this is not rocket science and should be done quickly.

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Replies (2)
's update10 Nov 2017, 20:02
Reviewer Update
As per our telephonic conversation at 12:59pm you asked if you can call me back in an hour when I'm back at the office. I suggested to phone in 1 and a half hours just to be safe. You phoned me at 3pm when I lalready left again. Line is now activated. I have ordered a 20mb line and get a very inconsistent 5mb. I have already phoned the ISP and they have reset ports and said it's an issue with Vumatel. Please get your technical department to contact me so we can resolve this asap.
's update13 Nov 2017, 07:36
Reviewer Update
Currently getting 3mb down if lucky. Line was down most of the weekend. Contact me asap please.