Been awaiting installation since 1st of August 2017

I have had a really bad experience with absolutely no customer service.

Vumatel acquired Fibrehoods, I have had numerous phonecalls to fibrehoods and vumatel with regards to our fibre installation into our unit - the complex has fibre installed already and Ive opened a heap of tickets regarding installation.

Absolutely NO response to emails, when phoning customer care I had to hold for 40 minutes when I logged a complaint and asked for installation timelines the lady said I must "just wait". What kind of service is this?? This is pathetic that I have to basically grovel to receive service and pay THEM!!