CG
Claudia G
1 reviews | Active since Mar 2024
04 Dec 2024, 10:44
Bails halfway through service
Installed my fibre and told me they’ll active the fibre point the same afternoon- they didn’t do that. They haven’t communicated with me at all and there’s no record that someone is sorting it out. When I call to query they just tell me to wait and wait.
I’m stuck at home having to WAIT for these people and I can’t work without connection- extremely inconvenient!
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Replies (2)
Vumatel's replyOfficial
04 Dec 2024, 11:34Good day Claudia Giani
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply04 Dec 2024, 11:34
Official
Good day Claudia Giani
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
CG
Claudia G's updateReviewer Update
04 Dec 2024, 16:41Hi so the technicians finally came out and connected the fibre lines properly. My Vuma box is showing that it is ready- but now Vuma is not remotely activating my line because they aren’t completing the process statuses. Afrihost is trying to escalate the issues but this has taken three days to resolve now. Altough I understanding that these processes take time- as a customer I’m experiencing frustration where it seems like Vumatel is not communicating properly with customers or with the different departments efficiently. A turn around time of 24hours for communication is honestly ridiculous.
CG
Claudia G's update04 Dec 2024, 16:41
Reviewer Update
Hi so the technicians finally came out and connected the fibre lines properly. My Vuma box is showing that it is ready- but now Vuma is not remotely activating my line because they aren’t completing the process statuses. Afrihost is trying to escalate the issues but this has taken three days to resolve now. Altough I understanding that these processes take time- as a customer I’m experiencing frustration where it seems like Vumatel is not communicating properly with customers or with the different departments efficiently. A turn around time of 24hours for communication is honestly ridiculous.