aM
asanda M
1 reviews | Active since Nov 2017
03 Dec 2024, 09:07
Bad WiFi Service
I received the worst service from Vumatel weve been out of service for a week no assistance, I wrote to their Facebook page with no success and when I tried to check I finally found that solostar is our ISP and I was given a telephone number *** and no success still and must we do now in order for us to get your attention and get the service that we paid for because seems as if no one what to assist... When you do get time to contact me then I can be reached on *** or my email address *** and our reference number ***3D86447AA
Thank you
Helpful (0)
Replies (3)0
Replies (3)aM
asanda M's updateReviewer Update
03 Dec 2024, 10:50Thank u so much looking forward to see the service working as it has inconvienced us for a full weak
aM
asanda M's update03 Dec 2024, 10:50
Reviewer Update
Thank u so much looking forward to see the service working as it has inconvienced us for a full weak
Vumatel's replyOfficial
03 Dec 2024, 13:22It's a pleasure.
Vumatel's reply03 Dec 2024, 13:22
Official
It's a pleasure.
aM
asanda M's updateReviewer Update
03 Dec 2024, 23:37When is the mantainance team going to assist Me with my query because nothing has been done and I paid for the service that I am currently not able to use can I have my service activated before I take this further I am giving u guys a turn around time of 24hour from the time when the issue was reported and I demand to be reimbursed or the amount prorated for the time I was unable to use the services that I have paid for bcoz I had to opt for data to do my work as I am a full time work from home employee... And I demand answers as to why the services was deactivated after the payment was made I am not paying any full payment next month after my services was interputed with no explanation due to your negligence, I cannot be penalised for the company mistakes refence number ***8
aM
asanda M's update03 Dec 2024, 23:37
Reviewer Update
When is the mantainance team going to assist Me with my query because nothing has been done and I paid for the service that I am currently not able to use can I have my service activated before I take this further I am giving u guys a turn around time of 24hour from the time when the issue was reported and I demand to be reimbursed or the amount prorated for the time I was unable to use the services that I have paid for bcoz I had to opt for data to do my work as I am a full time work from home employee... And I demand answers as to why the services was deactivated after the payment was made I am not paying any full payment next month after my services was interputed with no explanation due to your negligence, I cannot be penalised for the company mistakes refence number ***8