Bad Vumatel service

I am really frustrated with Vumatel. We have been trying to get the fibre lines sorted for over 2 weeks. Vox keeps telling us they fixed it but we still dont have fibre for 2 weeks now. We even stopped of and spoke to the techniciam to resolve this issue. The technician fixed the neighbours line but we still dont have any internet. Either they are lazy or ***********. The service is terrible