BB
Blom B
1 reviews | Active since Dec 2023
03 Dec 2024, 18:04
Bad Technician installation.
On The 26 November Technician come and do the installation without let me know or make appointment with me, Install the router in the wrong place. I get mail congratulations your installation was done. When I come back on Saturday as I was away on trip I see the router was install in the wrong place I log Call on Sunday 01 December to report the issue the agent inform me i must pay for move of the installation were by the technician done the installation without my permission.
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
03 Dec 2024, 19:55Good evening, Blom Blom
We trust that you are well,
Kindly be advised that as per our terms and conditions, we encourage our clients to have someone present to ensure that the installation takes place at the desired place. Once the installation is completed a sign-off sheet is signed to accept where the ONT/CPE is placed.
Kind regards,
The Vuma Team
We trust that you are well,
Kindly be advised that as per our terms and conditions, we encourage our clients to have someone present to ensure that the installation takes place at the desired place. Once the installation is completed a sign-off sheet is signed to accept where the ONT/CPE is placed.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply03 Dec 2024, 19:55
Official
Good evening, Blom Blom
We trust that you are well,
Kindly be advised that as per our terms and conditions, we encourage our clients to have someone present to ensure that the installation takes place at the desired place. Once the installation is completed a sign-off sheet is signed to accept where the ONT/CPE is placed.
Kind regards,
The Vuma Team
We trust that you are well,
Kindly be advised that as per our terms and conditions, we encourage our clients to have someone present to ensure that the installation takes place at the desired place. Once the installation is completed a sign-off sheet is signed to accept where the ONT/CPE is placed.
Kind regards,
The Vuma Team
Best regards,
BB
Blom B's updateReviewer Update
03 Dec 2024, 20:40If Vuma has called me and arrange the appointment for installation this issue should be avoided.
BB
Blom B's update03 Dec 2024, 20:40
Reviewer Update
If Vuma has called me and arrange the appointment for installation this issue should be avoided.