Bad sub contracting and provisions from Vuma Reach

I'm using Web Africa as a first time client and they sub contracting to Vuma Reach to install Fibre. Friday I had my router installed and based on the Web Africa promise made, I was to be connected within 24 - 48 hours. It is the following Monday now and still not connected as I have been informed by a Web Africa rep "Vumatel has not activated my service." Password and username they supp**** today was not correct and now Vumatel has sent an sms to say that it will take another 3 days to fix as they have to reconfigure router. This means 3 days of data that I will have to cough up after paying R399 to web africa for uncapped Fibre.