Bad/ slow/ Pathetic service

Item: Vumatel
Rating: 1

What a bad, slow service processing things. In 2021 December 20 I requested a refund and up until today (almost a year later) I still haven’t received my money back and everytime I call them I speak to someone different and I have to explain. Can I please have my R760 back.

Helpful (0)

Replies (3)

's updateReviewer Update

03 Nov 2022, 05:59

I did contact them (Home connect) since last year and the answer that I get is that the problem is with Vumatel because they have sent all the documents to Vumatel for a refund

's update03 Nov 2022, 05:59

Reviewer Update

I did contact them (Home connect) since last year and the answer that I get is that the problem is with Vumatel because they have sent all the documents to Vumatel for a refund

Vumatel's replyOfficial

03 Nov 2022, 08:59

Good day Vusi
We apologize for the experience thus far. Please note that we can not advise on the refunds and reimbur*****ts as the ISP conducts monthly billings on your account and provides internet access. Kindly follow up with your ISP.

Kind Regards
The Vuma Team

Vumatel's reply03 Nov 2022, 08:59

Official

's updateReviewer Update

05 May 2023, 07:19

Hi

Can you please assign someone who can help me settle this matter because it’s long overdue

's update05 May 2023, 07:19

Reviewer Update

Hi

Can you please assign someone who can help me settle this matter because it’s long overdue