Bad services not reachable yet they have money

Since 3rd of November I have been requesting for second line I have paid but till date I am told the first line is still not cleared how are they linking the 2 because I have paid for 2 second yet they have details of 1st line owner Afrihost is ISP but they can’t get hold of Vuma worse Vuma is not reachable only this ****en WhatsApp line. Baphney called till today no response Skhumbuzo is saying there’s no number to call. They are very quick to call for new sales but never reachable.