tF
thembi F
1 reviews | Active since Nov 2016
22 Feb 2023, 12:39
Bad services
Last week on Thursday I reported that my WiFi is down. I reported many times, to different people.they keep on saying my problem is on level 4 they are sending out technician. Till today. I Spoke to 4 different people no one told me I had an option of LTE whatever that means. Yesterday they were promoting their Vuma in Khayelitsha but now they telling me the area is dangerous. They can't sent out technician. That is not what they said on Monday.
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Replies (3)
Vumatel's replyOfficial
22 Feb 2023, 14:51Good day
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team.
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team.
Regards
The Vuma Team
Vumatel's reply22 Feb 2023, 14:51
Official
Good day
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team.
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team.
Regards
The Vuma Team
tF
thembi F's updateReviewer Update
22 Feb 2023, 18:22I've been hearing that since last week, is all your team on sick leave??
tF
thembi F's update22 Feb 2023, 18:22
Reviewer Update
I've been hearing that since last week, is all your team on sick leave??
Vumatel's replyOfficial
23 Feb 2023, 12:16 Good day Thembi
Thank you for taking our call. Kindly note that we are experiencing a backlog due to the Violent incidents
that our teams have been experiencing in the area. We will be in contact with you once your ticket has been scheduled for a site visit.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we are experiencing a backlog due to the Violent incidents
that our teams have been experiencing in the area. We will be in contact with you once your ticket has been scheduled for a site visit.
Regards
The Vuma Team
Vumatel's reply23 Feb 2023, 12:16
Official
Good day Thembi
Thank you for taking our call. Kindly note that we are experiencing a backlog due to the Violent incidents
that our teams have been experiencing in the area. We will be in contact with you once your ticket has been scheduled for a site visit.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we are experiencing a backlog due to the Violent incidents
that our teams have been experiencing in the area. We will be in contact with you once your ticket has been scheduled for a site visit.
Regards
The Vuma Team