Bad services

Its been 10 days on no connection i have been given the run around about allocating a payment from 26 Feb 24. @EasyPay, Vumatela and @webafrica consultants have no clue what they are doing. I have been sending POP’s each time i get a consultant that will inform me they will escalate and the turnover time is 48 hours which keeps on adding up. I fed up with calling to start over and explaining the same story each time. Each time i spoke to a consultant I added their name to prove I have been back and forth, mail sent below

Hi Phumeza, Unathi, Philisiwe, Blessing, Kutloano,Siphokuhle, Khensani, Thembelihle, Tebogo, Zalf

Ref#: ***,

Made payment on Easy pay on 26 Feb, they said they will investigate as the amount left my account and the ref number provided to make payment was correct