aL
ana L
1 reviews | Active since Sept 2022
15 Sept 2022, 16:34
BAD SERVICEISP
Been trying to sort out my NO INTERNET CONNECT problem since 28 August 2022. Have logged various complaints but have had no response. Have tried call the support number for the last 2 weeks, being kept on hold for over 45minutes at a time to then be cut off before I can even speak to anyone. All I need is actual technician to come out and sort out the problem but no joy. Yet my account gets debited at the end of the month for a service I'm not receiving. I work from home and my son has to do his on line class and can't. I have had to go out and by a separate modem and data for us to be able to work and do classes.
Unacceptable service.
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Vumatel's replyOfficial
16 Sept 2022, 08:27Good day Ana
We truly apologize for the inconvenience caused thus far.
Kindly note that we have managed to track down your current ticket logged(884919) the ticket has been assigned to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
We truly apologize for the inconvenience caused thus far.
Kindly note that we have managed to track down your current ticket logged(884919) the ticket has been assigned to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply16 Sept 2022, 08:27
Official
Good day Ana
We truly apologize for the inconvenience caused thus far.
Kindly note that we have managed to track down your current ticket logged(884919) the ticket has been assigned to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
We truly apologize for the inconvenience caused thus far.
Kindly note that we have managed to track down your current ticket logged(884919) the ticket has been assigned to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Best regards,