FR
Florah R
1 reviews | Active since Jun 2024
14 Jan 2026, 18:21
Bad service..even bad start
We contacted a vumatel agent and he told us how much the packet is depending on our location. He then advised us to pay that amount at pep, Ackermans and we were to send him a proof of payment, which we did and he told us they will come install in 24 hours ,Unfortunately we made the payment on Saturday and today it's Wednesday. We try talk to him, he's not responding our texts
Helpful (0)
Replies (12)0
Replies (12)
Vumatel's replyOfficial
15 Jan 2026, 10:14Good morning Florah
We hope that you are well
We are truly sorry to hear about your experience. Kindly inbox us with the below to check the status of the order.
Name
Surname
Full address
Email address
Contact number
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your experience. Kindly inbox us with the below to check the status of the order.
Name
Surname
Full address
Email address
Contact number
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply15 Jan 2026, 10:14
Official
Good morning Florah
We hope that you are well
We are truly sorry to hear about your experience. Kindly inbox us with the below to check the status of the order.
Name
Surname
Full address
Email address
Contact number
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your experience. Kindly inbox us with the below to check the status of the order.
Name
Surname
Full address
Email address
Contact number
Kind Regards
The Vuma Team
Best regards,
FR
Florah R's updateReviewer Update
15 Jan 2026, 21:22NAME: SALAMINAH
SURNAME: RABODIBA
FULL ADDRESS: 9886 extension 8, Platinum Street. Nelmapius
EMAIL ADDRESS: ***
CONTACT NUMBER: ***
SURNAME: RABODIBA
FULL ADDRESS: 9886 extension 8, Platinum Street. Nelmapius
EMAIL ADDRESS: ***
CONTACT NUMBER: ***
FR
Florah R's update15 Jan 2026, 21:22
Reviewer Update
NAME: SALAMINAH
SURNAME: RABODIBA
FULL ADDRESS: 9886 extension 8, Platinum Street. Nelmapius
EMAIL ADDRESS: ***
CONTACT NUMBER: ***
SURNAME: RABODIBA
FULL ADDRESS: 9886 extension 8, Platinum Street. Nelmapius
EMAIL ADDRESS: ***
CONTACT NUMBER: ***
Vumatel's replyOfficial
20 Jan 2026, 12:09Good day Florah
Thank you for getting back to us.
Apologies for the inconvenience.
Please provide us with the order number you received after a payment was made and proof of payment.
Hoping to hear from you soon.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
Apologies for the inconvenience.
Please provide us with the order number you received after a payment was made and proof of payment.
Hoping to hear from you soon.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply20 Jan 2026, 12:09
Official
Good day Florah
Thank you for getting back to us.
Apologies for the inconvenience.
Please provide us with the order number you received after a payment was made and proof of payment.
Hoping to hear from you soon.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
Apologies for the inconvenience.
Please provide us with the order number you received after a payment was made and proof of payment.
Hoping to hear from you soon.
Kind regards,
The Vuma Team.
Best regards,
FR
Florah R's updateReviewer Update
22 Jan 2026, 19:12PEP A DIVISION OF PEPKOR TRADING(PTY) LTD
PEP 5544 ΡΤΑ MAMELODI CRO
Tel ***
Bill Payments
5544-03
***
10-01-2026
11:17:21
Account
: ***
Provider
: EASYPAY
Institution
: VUMATEL (PTY) LTD 6
Name
:
Call Centre Tel
:
Transaction ID
: ***
Amount :
297.00
Subtotal
297.00
Tender: Cash
300.00
Cash - Change
3.00
Tax Inv: VAT Exempt
VAT Reg: ***
CASHIER: WENDY
Easypay ref number: ***
PEP 5544 ΡΤΑ MAMELODI CRO
Tel ***
Bill Payments
5544-03
***
10-01-2026
11:17:21
Account
: ***
Provider
: EASYPAY
Institution
: VUMATEL (PTY) LTD 6
Name
:
Call Centre Tel
:
Transaction ID
: ***
Amount :
297.00
Subtotal
297.00
Tender: Cash
300.00
Cash - Change
3.00
Tax Inv: VAT Exempt
VAT Reg: ***
CASHIER: WENDY
Easypay ref number: ***
FR
Florah R's update22 Jan 2026, 19:12
Reviewer Update
PEP A DIVISION OF PEPKOR TRADING(PTY) LTD
PEP 5544 ΡΤΑ MAMELODI CRO
Tel ***
Bill Payments
5544-03
***
10-01-2026
11:17:21
Account
: ***
Provider
: EASYPAY
Institution
: VUMATEL (PTY) LTD 6
Name
:
Call Centre Tel
:
Transaction ID
: ***
Amount :
297.00
Subtotal
297.00
Tender: Cash
300.00
Cash - Change
3.00
Tax Inv: VAT Exempt
VAT Reg: ***
CASHIER: WENDY
Easypay ref number: ***
PEP 5544 ΡΤΑ MAMELODI CRO
Tel ***
Bill Payments
5544-03
***
10-01-2026
11:17:21
Account
: ***
Provider
: EASYPAY
Institution
: VUMATEL (PTY) LTD 6
Name
:
Call Centre Tel
:
Transaction ID
: ***
Amount :
297.00
Subtotal
297.00
Tender: Cash
300.00
Cash - Change
3.00
Tax Inv: VAT Exempt
VAT Reg: ***
CASHIER: WENDY
Easypay ref number: ***
Vumatel's replyOfficial
26 Jan 2026, 15:51Good day Florah.
Thank you for getting back to us.
Please note that an update has been requested from our installation department and feedback will be provided once received.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
Please note that an update has been requested from our installation department and feedback will be provided once received.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply26 Jan 2026, 15:51
Official
Good day Florah.
Thank you for getting back to us.
Please note that an update has been requested from our installation department and feedback will be provided once received.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
Please note that an update has been requested from our installation department and feedback will be provided once received.
Kind regards,
The Vuma Team.
Best regards,
FR
Florah R's updateReviewer Update
26 Jan 2026, 22:33Thank you
FR
Florah R's update26 Jan 2026, 22:33
Reviewer Update
Thank you
Vumatel's replyOfficial
02 Feb 2026, 10:19Good morning Florah
Can you please advise if your query has been resolved?
Regards
The Vuma Team
Can you please advise if your query has been resolved?
Regards
The Vuma Team
Best regards,
Vumatel's reply02 Feb 2026, 10:19
Official
Good morning Florah
Can you please advise if your query has been resolved?
Regards
The Vuma Team
Can you please advise if your query has been resolved?
Regards
The Vuma Team
Best regards,
FR
Florah R's updateReviewer Update
02 Feb 2026, 11:44Good morning,
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
FR
Florah R's update02 Feb 2026, 11:44
Reviewer Update
Good morning,
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
Vumatel's replyOfficial
07 Feb 2026, 11:28Good day FLorah
Can you please advise if your query was resolved.
Can you please advise if your query was resolved.
Best regards,
Vumatel's reply07 Feb 2026, 11:28
Official
Good day FLorah
Can you please advise if your query was resolved.
Can you please advise if your query was resolved.
Best regards,
FR
Florah R's updateReviewer Update
07 Feb 2026, 11:46Good morning,
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
FR
Florah R's update07 Feb 2026, 11:46
Reviewer Update
Good morning,
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
Nothing has been resolved. Is there a way to get a refund? Because I paid for services which have not been delivered.
Regards
Florah
Vumatel's replyOfficial
13 Feb 2026, 13:32If you would like a refund, you will need to contact your ISP to put in the request.
Best regards,
Vumatel's reply13 Feb 2026, 13:32
Official
If you would like a refund, you will need to contact your ISP to put in the request.
Best regards,
FR
Florah R's updateReviewer Update
13 Feb 2026, 16:02Who is the ISP?
FR
Florah R's update13 Feb 2026, 16:02
Reviewer Update
Who is the ISP?