BD
Bongiwe D
1 reviews | Active since Jan 2018
17 Feb 2024, 08:23
Bad service- would never recommend Vuma again
My fibre has been down since Sunday the 11th of February 2024 to this day and no assistance at all from Vuma. They sent an email saying a senior technician will contact me and no call has come through , end of the month I will be expected to pay their affiliated ISP Webafrica their full amount for services I am not getting
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Bongiwe D's updateReviewer Update
19 Feb 2024, 10:51Good day
I have been in contact with webAfrica the ISP and they said they did a log a call with you but still nothing has been done, I am still sitting with no internet connection since Sunday the 11th of February. I also don't understand how you expect me to continuously be in contact with Vumatel and webafrica when I have no internet connection. Webafrica says I need to call Vuma that time the 086100VUMA number has an automated response that says I must contact the ISP
I have been in contact with webAfrica the ISP and they said they did a log a call with you but still nothing has been done, I am still sitting with no internet connection since Sunday the 11th of February. I also don't understand how you expect me to continuously be in contact with Vumatel and webafrica when I have no internet connection. Webafrica says I need to call Vuma that time the 086100VUMA number has an automated response that says I must contact the ISP
BD
Bongiwe D's update19 Feb 2024, 10:51
Reviewer Update
Good day
I have been in contact with webAfrica the ISP and they said they did a log a call with you but still nothing has been done, I am still sitting with no internet connection since Sunday the 11th of February. I also don't understand how you expect me to continuously be in contact with Vumatel and webafrica when I have no internet connection. Webafrica says I need to call Vuma that time the 086100VUMA number has an automated response that says I must contact the ISP
I have been in contact with webAfrica the ISP and they said they did a log a call with you but still nothing has been done, I am still sitting with no internet connection since Sunday the 11th of February. I also don't understand how you expect me to continuously be in contact with Vumatel and webafrica when I have no internet connection. Webafrica says I need to call Vuma that time the 086100VUMA number has an automated response that says I must contact the ISP