Bad service with no regular feedback updates

Wi-fi contract with Mweb however due Vumatel doing upgrades or whatever, recieved various notification that we would be offline, Friday evening 21h00 till 08h00 Sat morning. It is now Sunday 16:48 AND STILL WAITING!!!!!.........Where can one claim 2 days re-imbur*****t back grom M-Web? as they are not keeping to our contract (thry can collect the loss from Vumatel)