Bad service Vuma/Webafrica

I signed with Vumatel / webafrica the beginning of august since then I had poor experience with the service and support from the first week of installation I had no internet for about 2 weeks , technician was sent out to resolve the issue ''LOS red flashing LED'' a week after it happened again I was told there is Outage in my area, but my neighbour s internet is working fine I told the support agent only then ticket was logged , Technician went to Eastrand they found that the cable is damaged and quotation was sent to me, I contacted them again I told them quote sent to me doesn't belong to me because I stay in soweto it took them a week to come to my house and then technician failed to fix the error, I waited another week for them , they came and replace my router they left without setting it up and said it will automatically configure it self after 2hours. it took 3days to configure it self. it worked about a week and died again. logged another call lastweek after a day or 2 it worked fine, yesterday 09/12/2022 is off again with the same error(POS) ticked and logged again ***. I have spent more than R800 for prepaid data just for my Exams on top of that I still get debited R399 monthly by vuma for the internet that I don't use. Previous ***, 98271, ***, 91636, 969115, and service from web African is pathetic the Agents always find a way to disconnect and find yourself talking to a different agent meaning you have explain yourself again.