BAD SERVICE VUMATEL

Previous owners had a vumatel fibre line with the modem in a bedroom. I app**** for fibre with Mweb. Vumatel came out to check the existing line. It is expected of me to pay relocation charges as it does not suit me. I am a new applicant yet they want we to be happy with where the modem is even though I NEVER used the modem it was the previous owners. Who left 5 years ago. What type of service is this from Vumatel. They have the cheek to ask for ratings for the service when you have spoken to a consultant. Service very very BAD