Bad service Vodacom fibre

It's now day 2 without internet connection. I reported the matter to Vodacom and was told that the technicians would fix it. I have not yet received any feedback from the technicians. I don't know what's going on. Nobody bothers to update me. This is completely unacceptable. Each day without internet connection I have to spend at least R50 on data while I pay every month for Vodacom fibre. SR***