Bad Service Vodacom and Vumatel

On the 29th of May I requested my fibre be relocated. We moved in the same complex to another unit 100 mtrs away. The Fibre is Vumatel through Vodacom. I have never experienced such bad service. Initially when I placed the request, I received no confirmation or feedback regarding the installation, even though I mentioned this was urgent. I had to call back 3 or 4 times to re submit the request.

Every time I reach out to the call centre, they say they will put me through to a technical person, during the transfer, the phone call gets cut off. I have to go through the entire process again, again and again.

It has been 2 weeks, I stipulated upfront that my wife and I both work from home and that we urgently need this installed. No phone call follow up, no sense of urgency - very bad service!