DM
Duduzile M
1 reviews | Active since Feb 2024
24 Mar 2026, 12:28
Bad service provider
It's been 2 weeks without internet connection and I have been send to pillar to post, between Web Africa and Vuma tel.
My reference numbers: Ticket no: WA*** fault number#386024 Case no: ***3
I have to my own follow up, to ask when will a Technician come to fix the fault he has created. I am still waiting even today.
We relay on ISP service providers but we don't get our monies worth.
Regards Angry client
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Replies (1)DM
Duduzile M's updateReviewer Update
25 Mar 2026, 10:34Good Day
Thank you for the late response, yes the internet connection was restored yesterday and I have send a message regarding it.
And I have thanked the Technician who came in and fix the internet after 2 weeks.
Kindly assist with the 2 issues I have at hand.
1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.
2. Issue of the voucher that ends (services disconnected) before the 30 days circle.
I have not received a formal apology from Web Africa or Vumatel regarding this negligence.
Regards
Furious client
Thank you for the late response, yes the internet connection was restored yesterday and I have send a message regarding it.
And I have thanked the Technician who came in and fix the internet after 2 weeks.
Kindly assist with the 2 issues I have at hand.
1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.
2. Issue of the voucher that ends (services disconnected) before the 30 days circle.
I have not received a formal apology from Web Africa or Vumatel regarding this negligence.
Regards
Furious client
DM
Duduzile M's update25 Mar 2026, 10:34
Reviewer Update
Good Day
Thank you for the late response, yes the internet connection was restored yesterday and I have send a message regarding it.
And I have thanked the Technician who came in and fix the internet after 2 weeks.
Kindly assist with the 2 issues I have at hand.
1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.
2. Issue of the voucher that ends (services disconnected) before the 30 days circle.
I have not received a formal apology from Web Africa or Vumatel regarding this negligence.
Regards
Furious client
Thank you for the late response, yes the internet connection was restored yesterday and I have send a message regarding it.
And I have thanked the Technician who came in and fix the internet after 2 weeks.
Kindly assist with the 2 issues I have at hand.
1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.
2. Issue of the voucher that ends (services disconnected) before the 30 days circle.
I have not received a formal apology from Web Africa or Vumatel regarding this negligence.
Regards
Furious client